FAQ

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Sunshine Opto-electronics Enterprise Co.,ltd company_faq

FAQ

Q How do you ship the goods, and how long does delivery take?

Samples are shipped via DHL, FedEx, UPS, or TNT (3-5 days). Bulk orders can be shipped by sea or air, or as per your preference.

Q Do you offer customize led pcb board? What about the delivery?

Yes, we Sunshineopto can not only customize led pcb boards for you, but also match leds, lenses, power supplies, and more according to your needs.

We are one-stop led light SKD solutions suppliers from Shenzhen, China.

Sample	about 5 days
Quantity<2000	about 15 days
Quantity>10000	about 20 days

Q What is the maximum temperature that your PCB aluminum substrate can withstand?

The temperature when passing the LED pcb aluminum substrate's furnace can reach 70 ℃, and the normal working temperature should be controlled within 70 ℃.

Q Do you offer a product guarantee?

Yes, we Sunshineopto provide a 3-year warranty for LED light modules and 5-year for LED drivers.

Q Why choose SUNSHINEOPTO?

Sunshineopto's advantages:

1.over 16 years of expertise in one-stop LED optical solutions.
2.Full-range supply: LED lenses, LED drivers, LED pcb modules, heat sink ,custom serivce of LED pcb and LED lens etc.
3. Strict quality control and premium materials.
4. Strong R&D and production capabilities.
5. Custom packaging and shipping options.
6. 3 years warranty and after-sales service.

Q What payment methods do you accept?

We accept T/T , PayPal, Western Union and LC . Other methods can be negotiated based on your needs.

Q How do you handle delivery delays?

We understand the importance of timely delivery. Our production schedules are designed to meet deadlines, and we provide regular updates on order status.

Q How do you handle communication?

We have a dedicated team fluent in multiple languages to facilitate clear communication. We also use various communication tools, such as WhatsApp, to ensure timely responses.

Q How do you guarantee quality?

We have a rigorous quality control process in place, including inspections at every stage of production. Our products are certified by CE ,ROHS ,SGS, ensuring they meet high-quality standards.

Q What is your market positioning?

We position ourselves as a reliable supplier of high-quality led lighting SKD solutions with a focus on sustainability and customer satisfaction.

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you can contact us at anytime!

ma13510560547

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Quick Contact

Address

Room7E ,Block A,Binfen Shiji Building ,Longxiang Road ,Longgang District,Shenzhen,China 518172

Tel

86--13510560547

E-mail

sales@sunshineopto.com

ma13510560547

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