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Sunshine Opto-electronics Enterprise Co.,ltd company_faq

FAQ
Q Can I replace just a single burnt-out LED chip?

This is certainly possible, provided you possess professional tools, spare LED chips, and basic testing capabilities. However, for non-professionals, we highly recommend simply replacing the entire LED street light module. This approach is more cost-effective, quicker to execute, and ensures the integrity of both the waterproofing and optical performance.

Q My LED streetlight is flickering intermittently; what is the most likely cause?

The primary cause is typically loose or corroded wiring. Before replacing expensive LED components, please cut off the power supply and inspect all wiring terminals—both inside the LED fixture and within the junction box on the light pole—and tighten any loose connections.

Q How often should I clean my LED street lights?

This depends on your environment. In clean suburban areas, cleaning twice a year may suffice. However, in industrial zones, coastal areas (where salt accumulation occurs), or heavily wooded locations (prone to falling leaves and bird droppings), quarterly cleaning is strongly recommended to prevent overheating and maintain lighting efficiency.

Q What is your shipping process?

Hi! Your bulk order is complete. Please find the final production photos/videos for your last confirmation. If everything is ok, we will arrange loading and shipment tomorrow.

Q How do you handle shipping and logistics?

We ship via DHL, UPS, FedEx for samples and sea/air freight for bulk orders. We provide tracking numbers and full logistics support including DDP door-to-door service.

Q How quickly do you respond to inquiries?

We understand that a prompt reply is crucial for our customers, which is why we strive to be online 24/7. This ensures that whenever you need us, we can provide you with a fast and efficient response.

Q Do you have experience with door-to-door delivery?

We have over 16 years of experience in design and specialize in producing a complete range of custom LED lens, LED PCB module,led drivers and Lightings SKD parts. We can also assist with shipping the goods directly to your door by DDP . If you need any help or have questions, please feel free to contact us!

Q Can you help with product design?

Is your design ready? If not, we have professional and reliable designers who have worked with us for over 16 years. We can help you with the design and can complete it very quickly—often in just one day! Please send me your request in details , and let's get started on the design work!

Q Do you offer free samples?

We can provide you with a stock sample free of charge. If you prefer a sample with your customized size and logo, that's no problem! We can produce it in as fast as 3 days, so you can receive it soon to check the quality and make your decision.

Q Can you arrange shipping for us?

Yes, we can arrange logistics and shipping for you. We have established partnerships with reliable logistics providers to ensure smooth transportation and delivery.

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