FAQ

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Sunshine Opto-electronics Enterprise Co.,ltd company_faq

FAQ

Q What are the shipping times?

Express Shipping: 5-7 working days Air Freight: 10-15 working days Sea Freight: 35-45 working days We strive to ensure timely delivery and will keep you updated on the status of your shipment.

Q What after-sales service do you provide?

We prioritize customer service excellence and train our staff to provide the best support possible.

Q Are you a factory or trading company?

We are a factory with 16 years of exporting experiences in providing one-stop OEM & ODM services forled lens ,led pcb board ,led modules and led drivers as a complete lighting solutions supplier . Our commitment to quality and innovation has made us a trusted partner in the industry.

Q How do you build brand loyalty?

We focus on building long-term relationships with our clients through consistent quality and excellent service.

Q How do you handle customer feedback?

We value customer feedback and have mechanisms in place to gather and act on your insights to improve our offerings.

Q What marketing support do you offer?

We offer marketing support, including product images and promotional materials, to help you effectively market our products.

Q Do you accept supplier audits?

We welcome supplier audits and are transparent about our processes and practices. We can provide documentation to support our compliance.

Q How do you handle seasonal demand fluctuations?

We can help you plan for seasonal demand by providing insights and flexible production options to meet changing needs.

Q How do you ensure reliable logistics?

We have established partnerships with reliable logistics providers to ensure smooth transportation and delivery of your orders.

Q How do you protect intellectual property?

We respect intellectual property rights and can discuss measures to protect your designs and trademarks.

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you can contact us at anytime!

ma13510560547

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Quick Contact

Address

Room7E ,Block A,Binfen Shiji Building ,Longxiang Road ,Longgang District,Shenzhen,China 518172

Tel

86--13510560547

E-mail

sales@sunshineopto.com

ma13510560547

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